At EcoTherm, your satisfaction is our top priority 💚. We stand behind the quality of our products — that’s why every order is protected by our 30-Day Money-Back Guarantee. If you’re not 100% happy with your purchase, we’ll make it right — no stress, no hassle!
You have 30 days from the date your order is delivered to request a return or refund.
To qualify:
✅ Item must be unused and in the same condition you received it
✅ It must include the original packaging
✅ Request must be submitted within 30 days
Returns after this window may still be reviewed for partial refunds or exchanges depending on the situation.
To begin your return, please reach out through our Contact Us page on our website.
Include the following info so we can assist you quickly:
🧾 Order number
👤 Name used at checkout
✍️ Reason for return
📸 Photos or videos (if the product is damaged or defective)
Once approved, we’ll send you detailed return instructions.
🚫 Please do not send any items back without authorization — we can’t process unapproved returns.
Once we receive and inspect your return, we’ll notify you via email.
If approved, your refund will be processed within 5–10 business days and credited back to your original payment method.
Please note:
Original shipping fees (if any) are non-refundable
Return shipping costs may apply unless your product arrived damaged or defective
If your product arrives damaged or faulty, we’ll send a replacement at no extra cost 💪.
Please contact us within 7 days of delivery with clear photos or a short video to verify the issue.
For hygiene and safety reasons, certain items cannot be returned:
Items damaged by misuse or modification
Unauthorized returns
Free gifts or promotional items
If unsure, please contact our team before shipping any item back.
If you have any questions about your order, return, or refund, reach out via our Contact Page 📨.
Our support team responds within 24 hours (Mon–Fri) and will walk you through the process.
EcoTherm — keeping you warm, comfortable, and confident 🔥.
We truly appreciate your trust and support! 💚